At Rekindle Rx, we strive to provide the highest level of quality healthcare, which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: [email protected].
Below are our categories and how we can help you after the sale:
PRESCRIPTION MEDICATIONS:
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always log in to your www.rekindlerx.com account before your products ship to change your address, method of payment, or cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team at [email protected].
NON-PRESCRIPTION (OVER-THE-COUNTER) PRODUCTS:
Rekindle Rx may accept returns on unopened, non-prescription items up to 30 days after the sale. You will be responsible for the return shipping cost, and we do not accept COD returns. If you need to return an item, please contact our patient care team at [email protected]. Include your order number, reason for the return, and the product name. Rekindle Rx reserves the right to deny a return that does not arrive in the original condition it was shipped or if the products appear to be tampered with or opened. After we receive and approve the returned product, your purchase price will be refunded to your original method of payment.
LOST PACKAGES:
In the rare case your package is lost in transit, Rekindle Rx will reship your prescription or non-prescription order. We will work with the carrier (USPS, FedEx, UPS) to locate your package first and redirect it if possible. Sometimes, weather may delay your delivery. Since we currently do not ship refrigerated products, your order will not be affected by increased transit time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team at [email protected].